Frequently Asked Questions
Everything you need to know about our gear and giveaways.
How do I enter the Vanlife Giveaways?
Every purchase made on our store automatically grants you entries into our current active giveaway. The number of entries is determined by the total dollar amount spent on eligible merchandise.
Where do you ship your products?
We currently ship to customers across the United States and Canada. Shipping times vary by location but typically range from 5 to 10 business days.
What is your return policy?
We offer a 30-day return policy for most unused and unopened merchandise. Please note that while we can refund the product cost, giveaway entries associated with the purchase will be voided upon return.
Are your products suitable for full-time van living?
Absolutely. We curate and design our retail products specifically for durability and space-efficiency, ensuring they meet the rigorous demands of the nomadic lifestyle.
How are giveaway winners selected?
Winners are selected through a legally compliant, third-party sweepstakes administrator to ensure total fairness and transparency. Winners are typically notified via email and phone.
Can I change my shipping address after placing an order?
If your order has not yet been processed for shipping, we can update your address. Please contact our support team immediately with your order number for assistance.